We have a very easy return/exchange policy. If you are not satisfied/happy with your purchase, you must inform us within 24 hours from the date of receiving the package. We will validate your return/exchange request and only after we have authorized it, the product should be returned to us within 7 business days with condition intact.
Terms & Conditions:
- If the product is sent back to us without our consent, return/exchange will not be accepted.
- No returns/refund/exchange will be accepted for customized/stitched products & accessories.
- Return/Exchange of the product will be accepted only once.
- We do not accept returns for products purchased during sales/discounts.
- In case of defects, we may ask for a picture of the damaged product. After reviewing the picture, we may send you another piece of the same design.
- There is an admin/credit card commission cost of 2.5% of the charged amount plus Rs 150, which will be deducted for a refund. In case the refund is issued as a gift voucher/store credit, this charge will be waived off.
- Refund will be processed only if we cannot replace the defective item with another piece.
- Shipping cost is non-refundable.
- Return shipping is to be borne by the customer.
- If you have ordered multiple products and we are unable to provide certain products from your order, you will be asked to select another product / take a store credit / the amount for only that particular product will be refunded.
- For alterations, you can send the product back to us for which the shipping charges will be borne by the customer.
- We will not process a refund in case you do not like the product due to any reason. A store credit will be authorized in this case. Our customers are hereby notified that we do not accept any cancellations