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Natasha Couture

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FAQ

Q. Can I buy the products unstitched?
A. Yes, you can unless mentioned otherwise (for readymade garments) 

Q. If I want to get the outfits stitched, how do I submit my measurements?
A. After your order is confirmed, you will get an email requesting to submit measurements here: www.natashacouture.co.in

Q. Can I edit the measurements I have put in the Measurement Form?
A. Once the measurements have been submitted, you will not be able to edit them from your end. To make any changes, please drop us an
email at- customercare@natashacouture.com

Q. How do I know that you have received my payments?
A. You would receive an order confirmation email stating that we have received your payment along with an order number. Please check your spam/junk folder as well.

Q. My card is declined, what should I do?
A. Please recheck if you have given your card details correctly. If yes, please contact your bank(s) and inform them that you are trying to purchase from an online store. Your bank(s) might block your cards for security issues reasons. Also make sure that the billing address you are entering matches the one on your card/bank.

Q.What are your shipping charges for delivery within India?
A. Delivery within India is free of cost.

Q. How does the COD (Cash on Delivery) payment option work?
A. Cash on delivery allows you to pay for your order at the time of delivery. To avail this option, select COD option at the time of checkout. COD charges will be applicable.

Q. Why can't I see the COD option on my payment page?
A. COD option is available at select locations in India. It’s possible that our courier partners are not providing COD facility to your selected delivery address. You may try another address or pay using Debit/Credit Card, Net Banking or Bank Transfer.

Q. Do you offer free worldwide shipping?
A. As we maintain a fair pricing policy, we do not offer free worldwide shipping. This is because the cost of shipping is not added to the product price like other websites who advertise free worldwide shipping. We have clients from India as well and it would not be fair to them to pay the unnecessary charges. 

The good news is our shipping costs are very nominal and the same that our courier company charges us. We also work on DDP (Delivery Duty Paid) basis for USA, UK, Australia, Canada, Singapore, Malaysia, which means we take care of relevant import taxes and duties which are  included in the final purchase price. What you see is what you will pay.
 
Q. What are the international shipping charges?

A. Shipping charges are calculated based on the weight of the product and it varies from country to country. When you add the item to your cart, you can see the shipping charges for your selected shipping destination.

Q. Can billing address and shipping address be different?
A. Yes, you can give a different shipping address. If you are logging in from an International country and want your order to be shipped in India, please make sure that you have entered your India address in the Shipping Address section to avail Free India Shipping offer.

Q. What are the couriers you use to ship the products?
A. We use reputed courier services such as First Flight, DTDC, Gojavas, UPS, Fedex, DHL, Aramex according to the shipping destination.

Q. How can I track my package after it is shipped?
A. You can track it with the Airway Bill number of the courier company once it is shipped.

Q. What are custom duty charges?
A. Customs Duty is a tariff or tax imposed on goods when transported across international borders. The Customs Duty Rate is a percentage. This percentage is determined by the total purchased value of the article(s) paid at a foreign country and not based on factors such as quality, size, or weight. It is under the discretion of the local government at your country and we cannot control the same.

Q. Why should I pay custom duty charges as I have already paid for shipping?
A. Custom Duty Charges/VAT are under the discretion of the local government at your country and we cannot control the same. Shipping charges are just the freight charges, which we collect for shipping your product.

Q. Will I be charged customs?
A. Natasha Couture works on DDP (Delivery Duty Paid) basis for USA, UK, Australia, Canada, Singapore, Malaysia, which means that all relevant import taxes and duties are included in the final purchase price. If you are charged any import taxes or duties, please contact us at customercare@natashacouture.com

Q. What if I do not like the product received? Can I return it?
A. Yes, you can return the product. Kindly view our return policy and its terms and conditions here: Return Policy

Q. What are the payment options?
A. We offer a wide range of payment options for your convenience. 

Credit / Debit Cards:

You may pay using all major Domestic & International Credit/Debit Cards. NOTE : Debit/Credit card option is available for the below currencies only:* INR * USD * GBP * AUD * CAD * EUR * CHF. You can change the currency from the currency tab available at the top of every page. Our payment gateways are EBS and CC Avenue.

Net Banking

Bank / Wire Transfer Purchase:

Select ‘Deposit in Bank A/C’ at checkout and you will be emailed the bank details.

Cash on Delivery (COD):

Extra charges of Rs 150 (or more depending on the weight of the product) are applicable. 

Western Union/Money Gram:

Please email us the 10 digit MTCN number along with your temporary reference number. We would generate your order, once we receive the payments from Western Union.

Cash Cards:

Beam, Done, Icash & Itzcash Cards.

Q. How do I know about the payment security when entering credit card details?
A. Please be assured, that your personal information and your card details are well protected. Our payment gateway is EBS and CC Avenue. EBS is the first Indian merchant account provider to achieve the new PCI DSS 1.1 Standards of Compliance. This achievement makes us one of the most secured online stores' on the web.

Our Payment Gateways use secure encryption technology to ensure that your transaction details and personal information are confidential and always protected.

Q. Are there any hidden charges?
A. There are no hidden charges when you make a purchase on Natasha Couture.

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